One flat price. Every feature included.
No tiers, no feature paywalls, no per-message AI fees. Start with a 90-day free trial — longer than most helpdesks give you to decide.
Starter
Everything you need to get started and set up your initial workflows.
- Up to 5 agents
- Shared inbox
- Email integration (Gmail, Outlook, IMAP)
- Client portal & knowledge base
- SLA tracking
- Project boards with brief, segments & library
- Canned responses
Pro
For growing teams that need more automation and advanced features.
- Everything in Starter
- 5 agents included
- Additional agent packs ($29/5 agents)
- Priority support
- Advanced automations & custom workflows
- Agent Workload view & CSAT surveys
- Draft, refine & summarize with AI
The math
Flat price beats per-agent — by a lot
Most helpdesks bill per agent, so the cost climbs with every hire. IntelliDesk is a flat $39/month for 5 agents — every feature included.
IntelliDesk
Flat plan — every feature included
Zendesk
Suite Team
Freshdesk
Pro
Zoho Desk
Professional
Competitor prices are published list prices for the named plan, per agent, billed annually, in USD, as of August 2026. Plans and prices change — check each vendor's current pricing before deciding. IntelliDesk is a flat $39/month for 5 agents.
Need something more custom?
We can support larger rollouts with tailored onboarding, implementation planning, workflow configuration, and volume pricing.
Frequently asked questions
How long is the free trial?
90 days with full access to all features. No credit card required to start — longer than most helpdesks, so you have time to migrate and prove it with a real team before paying.
Do you charge per agent or per AI message?
No. IntelliDesk is a flat monthly price for your first five agents, with optional packs of five more agents if you grow. AI reply drafting is included — there are no per-message or per-resolution AI fees, and no features locked behind higher tiers.
How does IntelliDesk stay this affordable?
We're a lean, founder-run team without a large sales organisation or investor overhead to fund. We'd rather pass that on as one flat, low price than build tiered plans engineered to push you toward an upgrade.
Can I cancel anytime?
Yes. Cancel your subscription anytime from your billing settings. There are no long-term contracts or cancellation fees.
What happens when my trial ends?
You'll be prompted to subscribe to continue making changes. Your data is preserved and remains accessible in read-only mode for 14 days.
Can I change plans later?
You can add or remove agent packs at any time from your billing settings. Changes take effect immediately and are prorated.
What payment methods do you accept?
We accept all major credit cards through Stripe. All payments are processed securely.
Do you offer discounts for non-profits?
Yes! Contact us at leon@intellidesk.co to discuss special pricing for non-profit organizations.
Ready to transform your support?
Join teams using IntelliDesk to streamline their daily operations. 90-day free trial. No credit card required.