Getting started
Orientation for new agents — what IntelliDesk does, the daily inbox, and the customer-facing portal.
19 articles
Working with tickets
Day-to-day ticket workflow: replying, assigning, tagging, drafting with AI, reusing canned responses.
19 articles
Workspace admin
Workspace setup and configuration: mailboxes, SLA policies, automations, status page.
38 articles
Developer & integrations
Integrating with IntelliDesk programmatically: embeddable widget, public REST API, MCP server.
6 articles
Projects
Project boards and cards: planning work, tracking progress, and exporting what's planned versus what's completed.
6 articles